Frequently Asked Questions
Everything you need to know about your Portland Gear order.
How long will it take for my order to ship?
Most orders are processed and shipped within 1-2 business days. Once shipped, standard domestic delivery typically takes 3-5 business days depending on your location.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of purchase. Please note that certain limited-edition releases may be final sale.
Do you ship internationally?
Yes, we ship our gear worldwide! International shipping rates and delivery times are calculated at checkout based on the destination country and package weight.
How should I care for my Portland Gear apparel?
To keep your gear looking fresh, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid ironing directly on printed graphics.
Can I pick up my online order at your flagship store?
Absolutely. Select 'In-Store Pickup' at checkout to collect your order from our downtown Portland location. You will receive an email notification when your items are ready.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as modern payment solutions like PayPal, Apple Pay, and Google Pay.